Child Line India operates a toll-free 24-hour helpline for children in India. They provide medical assistance, shelter and counselling for children facing emergency situations, then help the children escape abusive environments. They also conduct research on child-related issues and are building a network of legal, medical, economic and media professionals to advocate for such issues.
Since starting in Mumbai 14 years ago, their social franchising system, which ICSF co-founder Michael Norton helped fund and develop, has allowed them to expand to 172 cities with 415 partners across India. They have received over 21 million phone calls and helped over 3 million children across India, and are recognised by the Indian government as an important ally in the fight for child rights. They are currently working to establish Child Line networks across the Asia Pacific region.