Privacy Policy

ICSF is committed to protecting and respecting your privacy online. This privacy policy is not intended to, and does not, create any contractual or other legal rights in or on behalf of any party.

Please note that this Policy applies only to the ICSF website. ICSF is not responsible for the privacy policies or practices of third party sites that may link from our site nor does it undertake to recommend any of those sites as places where goods or services may be purchased or offered.

Consent
By completing any detailed on-line registry you give your consent to the collection and use of your personal information in accordance with this Privacy Policy each time you use this website.

Information that you may input from time to time
ICSF requires that customers supply personal information when registering to access particular services. Over a period of time ICSF may collate further personal information from users.

The collection and use of your information will be restricted to the minimum required to continue to deliver, develop and improve services to you. Dependent on the questions asked and the services offered you may from time to time receive from us either an email or postal description of products or services. If you choose not to receive these the company will only contact you if they feel your access to the service may be affected, you may also at any time ask for your details to be removed from the database simply by contacting us via the Get in Touch page, adding ‘remove from database’ in the subject area.

Security
We have strict security and confidentiality procedures covering the storage and disclosure of your information in order to safeguard it, to prevent unauthorised access and to comply with the UK Data Protection Act 1998. We only permit authorised employees, who are trained in the proper handling of customer information, to have access to information. Employees who breach our Privacy Policy are subject to our usual disciplinary procedures.

Whenever we sub-contract other organisations to provide support services, we require them to conform to our privacy standards and to allow us to audit them for compliance.

Further information that you post on any message board is visible to the public. If you disclose personal information publicly, including your email address, it can be collected and used by others which may result in unsolicited messages from other parties. The ICSF cannot guarantee the security of your information although all reasonable measures will be taken to stop this falling into the wrong hands. The user or subscriber is responsible for the secrecy of your password(s) and/or any account information.

Contact details
Should you feel that your privacy or security is being compromised, or have any questions on this statement, please contact us.

Complaints Procedure

ICSF aims to provide high quality services but there may be times when we don’t always achieve this.  If you are unhappy about the level of services received your feedback can help us improve.

If you are not happy about the level of service received, it is usually best to let the person who is providing the service know, either by email, letter or in person.  If you don’t know who to contact you can use our contact form or write to us at:

The Complaints Co-ordinator

ICSF

Phoenix Yard

65 Kings Cross Road

LondonWC1X 9LW

The Complaints Co-ordinator will log the complaint and make sure that it is assigned to the most appropriate person. You will be sent an email confirming that the complaint has been received and telling you the complaint number and the name of the person who is dealing with your complaint.

We will do everything we can to put things right and will review and improve our procedures where necessary .